![]() On the employee side, auto signatures add a human touch to outgoing messages, helping show recipients they are talking with real people, not bots. Merge tokens empower team members to send personalized templated messages to lists of recipients your tool should be able to automatically fill in the templates with custom field information for each recipient. Ideally, you should be able to leverage your existing contact custom fields to search for contacts and add them to lists. ![]() Lists make it easier to organize customers and implement campaigns for targeted outreach. Any platform should allow you to arrange customers into lists. These templates should be accessible by all team members, empowering everyone to respond uniformly to frequently asked questions. ![]() Top-tier platforms will enable team members to include photos, links, and custom fields in addition to text in their templates. One of the most basic efficiency tools, templates are reusable business text messages. However, the platform you use should offer certain features that expedite or eliminate repetitive tasks for your teams, empowering them to spend more time providing personalized attention to customers in need. Business text messaging from computers should enable your teams to create and respond to texts more quickly. Business Texting Platform Feature #2: Efficiency Toolsįor any team, speed is a priority. These private messages are useful for tasks like training new employees as well. Advanced platforms even offer the possibility of private messaging, so team members can coordinate on a chat without a customer knowing. This feature should let select members of your team see incoming messages, reply to them, and assign them to appropriate agents. Look for a platform that provides flexible, but secure, shared inboxes. Business text messaging from computers can only help you so much-without a tool that actively helps you organize your teams, the communications you send out to customers have little chance of being timely. Fast and accurate responses are a necessity when customer satisfaction is on the line. Business Texting Platform Feature #1: A Team-Focused, Shared InboxĬoordinating a customer conversation among multiple employees is a top challenge, especially for teams like customer service, operations, and logistics. Read on to discover the 5 features you’ll need for your teams to successfully begin business text messaging from computers. When looking for the tool that will best serve your business’s need, there are certain features that you’ll want to be sure your tool of choice has. After all, without a keyboard, responding to consumers-who respond to texts within 90 seconds on average-is nearly impossible.īut not all business-grade texting tools are created equal. Top business texting platforms offer computer-based texting services because of their ease, efficiency, and adaptability. That’s why you’ve begun a search for business-grade tools that your teams can use to start business texting from computers. If you’ve got a large customer base or a small customer service team, you’ve probably found that providing efficient and compliant texting services through smartphones is difficult.
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